For years now we have offered character restoration to players as long as it was requested within one to two months. We have decided to develop a feature on the website that will allow players to have control over character restoration themselves. In addition to this, we have made a few changes, and increased the holding time of deleted characters to 180 days (roughly half a year), up from 2 months. We hope that this will prevent further character loss.
This will be a completely free, no-cost system to allow players to have easier control over restoring their characters on their own and alleviate some work having to be done by the staff. This feature is live and can be accessed from the account manager page.
Note the following changes that will occur on the server as a result:
- Deleted character names will no longer be freed-up on deletion. This is to avoid problems arising from name stealing, unlimited character renames, duplicate names, etc. Once they are fully deleted after 180 days, the name will be freed.
- Deleted characters will still be visible in the armory -- just de-linked from the player's account. (will only affect newly-deleted characters)
- Deleted characters cannot be restored to an account until 24-hours after they are deleted. This is a wait-period to prevent constant restore/delete abuse.
- All currently-deleted characters will be flagged for rename to ensure no issues occur with the old system meeting the new.
We hope you enjoy this new feature!